Cancellation and Refund Policy

At GenAiXhub.com, we strive to deliver excellent service. Below is our cancellation and refund policy for digital tools and subscription services.

Cancellation Policy

Order Cancellations

Cancellations are only considered if the request is made within 2–3 days of placing the order. Once services have been accessed or activated, cancellations may not be honored.

Service Downtime or Interruptions

If a tool or service experiences continuous downtime for more than 72 hours (3 days) without resolution, users may request a cancellation of that service.

Refund Policy

We aim to ensure reliable and uninterrupted access to premium SEO and AI tools. Refunds may be granted under the following conditions:

Service Downtime

If your subscribed tool(s) are unavailable for more than three consecutive days due to issues on our end, you may be eligible for a refund.

Notification Requirement

You must notify us of the service issue within seven (7) days of the disruption. Refunds will not be processed if reported after this period.

Refund Process

1. Contact Support

Email us at support@genaixhub.com with the subject line: "Refund Request". Please include:

• Your full name
• Email address used for the account
• Date and time the issue first occurred

2. Investigation

Our support team will investigate your request. We may request additional information or access to verify the issue.

3. Approval

If confirmed that the service was down for more than three consecutive days due to issues on our end, the refund will be approved.

4. Refund Issuance

Approved refunds will be processed within 7–10 business days and credited to the original payment method.

Exclusions

Refunds will not be issued under the following conditions:

• User Error: Misuse or misconfiguration by the customer.
• Third-Party Interference: Issues caused by third-party tools or plugins.
• Scheduled Maintenance: Planned service downtimes that are communicated in advance.

Policy Updates

This Cancellation and Refund Policy may be updated periodically. All changes will be reflected on this page. Please review it regularly to stay informed.

Contact Us

If you have any questions about this policy, contact us:

Email: support@genaixhub.com
Phone: +44 7879747855

Thank you for choosing GenAiXhub.com.